We are thrilled to announce the launch of ECRI Hub, our proprietary software tool built to optimize and de-risk one of the most time-consuming tasks in self storage management: existing customer rate increases (ECRI). 

This technology is already in use across our operations teams, giving site managers a faster, more precise way to identify eligible tenants, apply rate changes, and stay compliant with notice requirements, all from a single screen.

As a result, we can improve revenue generation more quickly and consistently, which delivers more value to owners and operators without the extra overhead of legacy third-party tools. 

Streamlining a Critical Operational Bottleneck

Rate increases for existing tenants are essential to keeping self storage facilities competitive and profitable, but the process is resource-intensive. Teams have to track which tenants are eligible, calculate appropriate increases, confirm notice periods, and keep records straight across separate systems, all while avoiding increases that would spark customer churn. 

The ECRI Hub was built to remove that friction. It gives our in-house site and operation managers a centralized interface for managing rate reviews at scale, automating repetitive manual cross-checks.

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"Off-the-shelf solutions usually mean working around software bottlenecks,” said Madeleine Paulsen, Product Strategy and Design Manager at White Label Storage. 

“By building our own tool, we directly reflect our operational core and value of WLS management. Now, site managers have a streamlined interface to review and execute rate increases, ultimately maximizing owner returns.”

Why It Matters for Owners and Operators

For self storage owners, the ECRI Hub translates into three concrete benefits:

1. Reduced compliance risk. Built-in guardrails and automated effective-date logic mean rate increases are far less likely to run afoul of notice requirements, protecting operators from tenant disputes and regulatory exposure.

2. More consistent revenue capture. Real-time visibility into eligible tenants and expected revenue per round makes it easier for operations teams to act on pricing opportunities they might otherwise miss or delay.
   
   
3. Lower operating cost per facility. By replacing manual, cross-system tracking with one streamlined tool, the tool cuts down the administrative time operators spend managing rate reviews. Time that can be redirected to other priorities.

In-House, Purpose-Built Self Storage Technology

The ECRI Hub encapsulates our approach to technology and facility management: build tools around how our operations teams actually work, rather than shoehorning off-the-shelf software into our processes. 

By continuing to build new in-house technologies, we’re building a comprehensive platform that enhances our management practice while reducing costs for clients and improving the effectiveness of our services.