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The Self-Storage Remote Management Guide

Apr 12, 2024

In an era where technology has revolutionized our daily routines, the self-storage industry is not exempt from the transformative power of innovation. Gone are the days of manual paperwork and on-site staffing hassles. Today, self-storage facility owners are turning to remote management as a solution to maximize profitability while minimizing operational complexities.

If you're a self-storage facility owner with an on-site staff or contemplating hiring on-site personnel or a management company, this article is for you. At White Label Storage, we understand the desire to maximize your investment and drive passive income without the hassle of day-to-day management. That's where remote management shines, and here's why.

The Tradeoff in Staffing Facilities

  1. Limited Availability: Smaller facilities usually operate with a single employee, typically working up to 40 hours per week. Due to financial constraints, these facilities often cannot afford to have staff available seven days a week. This means that a lot of time when prospective customers want to call or stop by a facility, nobody is at their desk or answering the phone. This can lead to missed booking opportunities and potentially dissatisfied customers. To mitigate this challenge, some owners resort to weekend call centers, but this workaround introduces additional costs and operational complexities.
  2. Finding The On-Site Manager: For a facility to live up to its potential, it needs to be managed by someone who is a marketing expert, can implement technological improvements, excels at customer service, is organized, understands contracts and lien laws, can oversee maintenance, and is dedicated and shows up every day. Simply put, this is a lot to ask of any one person, and if that person were to exist, securing an individual with all these qualifications can be challenging and costly, especially for smaller facilities.
  3. Key Man Risk: If you are lucky enough to find that all-star onsite manager, your investment’s profitability becomes heavily dependent on them. In the event of their departure, whether due to career changes, retirement, or relocation, the facility's operational efficiency and performance may suffer, potentially leading to financial losses.

White Label’s Remote Management Solution

  1. Cost Efficiency: One of the most significant advantages of remote management is the reduction in operational costs. By opting for remote management, you eliminate the need for on-site staffing, including salaries, benefits, and other associated expenses, resulting in significant savings and boosting your bottom line.
  2. Streamlined Operations: With remote management services and technology, you can streamline your facility's operations without sacrificing quality. From facility maintenance to responding to customer inquiries and managing invoicing and beyond, our team handles every aspect efficiently, allowing you to focus on other aspects of your business or enjoy your passive income without the stress of micromanagement.
  3. Scalability & Stability: Whether you own a single self-storage facility or a portfolio of properties, remote management offers scalability that traditional on-site staffing models often lack. Remote management teams can seamlessly adapt as your business grows to accommodate your evolving needs, ensuring continued success and profitability. And we are here to reliably and consistently serve you - you no longer have to worry about your manager leaving, calling in sick, or going on vacation.
  4. Enhanced Customer Support: In the self-storage industry, responsive customer support is paramount. At White Label Storage, we prioritize prompt responses to every call, ensuring that your customers receive the support they need when they need it most. Unlike on-site personnel who may be occupied with other tasks onsite when the phone rings, we assign dedicated customer support agents to each facility focused on attending to customer inquiries, minimizing the risk of dropped calls and potential loss of business.
  5. Access to Expertise: By partnering with White Label Storage, you gain access to a team of professionals with diverse skills, including marketing, property management, customer support, and more. Our expertise ensures that every aspect of your facility's operations is optimized for maximum profitability and customer satisfaction.
  6. Concrete Plans & Strategy To Increase NOI: Our top priority upon assuming management of a facility is to implement strategies that result in increased monthly revenue, surpassing previous revenue benchmarks even after factoring in our fees. We take pride in consistently delivering on this goal for our owners.

Making the Switch to Remote Management

Remote management offers unparalleled advantages for self-storage facility owners seeking passive income and operational efficiency. With White Label Storage, you can unlock the full potential of your investment while enjoying peace of mind, knowing that your facility is in capable hands. Contact us today to learn more about our remote management approach and solutions and take the first step towards maximizing profitability for your self-storage business.

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