Fraud Blocker

Frequently Asked Questions.

More Details About Our Services.

General

What size facilities do you manage?

We manage facilities ranging from 40 units to over 1,500 units, with the flexibility to adapt to properties of any size. Our custom playbooks are tailored to the unique needs of different facility sizes, with a focus on maximizing performance and revenue.

How long are standard management agreement?

We structure our agreements on a month-to-month basis. This framework is designed to benefit our customers, because it motivates us to continue doing our best work. Unlike other management companies that lock facilities into one and two-year contracts, we believe in earning your business every single day.

Can you assist us with new storage developments?

Absolutely! For new storage development projects, we provide comprehensive support from the ground up. Our services include pre-launch consultation, which encompasses facility naming, domain procurement, logo and signage design, and establishing a webpage to initiate your SEO efforts. We also offer guidance on determining optimal rates and unit mixes. Leveraging our extensive network of vendor contacts, we aim to secure preferential rates for you, ensuring your project starts on a strong foot.

Can I sign up for individual services instead of the full management?

Absolutely! We understand that every business has unique needs, and our services are designed to be flexible. You can choose any individual service that best fits your requirements.

Operations

Do you require tenants to purchase tenant protection?

No, owners can decide whether to offer tenant protection/insurance or not. However, we strongly recommend offering it to every tenant as it is an effective way to increase revenue and a great option for tenants to protect their belongings. Read more about it here.

How does your management model work?

We offer both remote management and hybrid management models. To manage facilities remotely, we vet and hire qualified local contractors to handle routine maintenance and utilize a mix of self storage technology to automate workflows where possible. 

Hybrid management is ideal for larger properties that benefit from a great on-site presence. Using this model, we can work with your existing staff or onboard new on-site employees while delivering remote management support. 

Learn more about our services here.

Marketing

Do you offer Google Ads management?

Yes, we have in-house specialists who manage your Google Ads account and optimize your campaigns to ensure you’re getting the best results. Since these ads match the intent of each search, they can be very effective at driving traffic to your website and converting new leads.

What kind of marketing services do you offer?

We offer a suite of marketing services that will help your business rank in search engine results, attract new customers, and capture favorable reviews to build a positive brand reputation. Our services are organized in three categories: 

Digital marketing 

  • Logo design and branding 
  • Modern website with built in booking flow
  • Pay-per-click advertising (Google Ads)
  • Search engine optimization (SEO)
  • Online profiles setup and management (Google, Bing, Apple Maps and more)
  • Sparefoot listing setup and management
  • Email marketing 

Reputation management 

  • Facilitating positive reviews 
  • Responding to reviews 
  • Creating a referral program

Offline marketing 

  • New facility signage design & installation
  • Flyer designs for promotions or dropoffs 
  • Direct mail campaigns 


Visit our Marketing Services page to learn more.

Can you help with signage?

Yes, we can help you with on-site signage. From design to installation we can assist with the process.

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