We are thrilled to announce the launch of our AI-powered call center agent, enabling tenants to complete storage payments over the phone through a secure, compliant conversational system.

The AI payment agent is currently rolling out across the White Label Storage managed portfolio, with full availability expected across all facilities by the beginning of Q2 2026.

Payment-related inquiries represent a significant share of self-storage call volume, particularly at the start of each month. We developed this AI payment agent to improve the customer experience and increase call center efficiency across our clients’ facilities.

By allowing renters to complete transactions independently, the technology simplifies and expedites the payment process while ensuring staff remain fully available for situations requiring hands-on support.

The new AI-powered system modernizes the payment experience through several key features:

• On-Demand Convenience: Tenants can make payments instantly over the phone without staff assistance. We expect to add 24/7 availability after the testing phase is complete.
  
  
• Intuitive, Secure Transactions: The system guides callers through completing payments using a new card or one already on file. During the call, tenants can securely save their payment details and choose to enroll in autopay.
  
  
• Flexible Digital Checkout: If a renter prefers to finalize their payment online, the AI can instantly dispatch a secure link directly to their device.
  
  
• Intelligent Live Routing: While automation handles the routine, human support remains a priority. During operating hours, the system seamlessly transfers complex inquiries to a live call center representative.

By integrating directly with facility management software, the technology fits seamlessly into existing management workflows. This automated payment support frees facility staff from manual processing, allowing them to focus fully on high-touch customer service and facility management.

Tenants can still choose to speak with a person at any point in their conversation with the AI call agent. They only need to ask. If the system senses the customer is having difficulty, it will ask if they’d like to be transferred to a representative. 

Building the Next Generation of Self-Storage Technology

This launch reflects our ongoing commitment to building smarter, more accessible property management solutions for owners and operators.

The AI payment agent joins a growing ecosystem of purpose-built products we’ve developed to optimize performance across our management platform. 

RevMan ai analyzes market-level rate trends and helps our operations managers make more precise (and more rapid) pricing adjustments for clients. This product significantly streamlines our pricing adjustment process, allowing us to react more quickly to market changes. 

StorBill is a delinquency payment solution designed to streamline collections. Tenants often fall behind because the payment process is arduous. StorBill allows tenants to pay with a simple, pre-populated check-out page, removing friction from the experience. 

The Portfolio Dashboard provides operators with in-depth performance insight across their facilities. Rather than compiling data from multiple reports and spreadsheets, you can see retroactive data across multiple sites in one centralized view. 

“As with all of our product rollouts, we evaluate new technology based on whether it improves the tenant experience or improves NOI for owners. In this case we are able to do both,” said Peter Smyth, CEO of White Label Storage.

“By incorporating AI into our call center operations, we can handle more calls at a lower cost and for longer hours while providing tenants with clearer, faster access to the information they need.”

To learn more about our AI call agent or our self storage management services, schedule a free demo with our team.